K STARS - Surf, Skate & Paddle - Units L&M, 132 Garden Grove Parade Adamstown NSW 2289 Newcastle Australia

Call Us: 02 4979 0300

Help / FAQ

  1. What is the K STARS return policy?

    Find our returns policy here.

  2. How do I return an item?

    Find our returns policy here.

  3. How do I exchange an item?

    Find our returns policy here.

  4. Have you received my return?

    We will process your return as soon as it arrives and confirm this with you via email, please allow 2-5 days for your return to reach us and if you would like to follow up outside this period please contact us.

  5. When will I receive my receive my exchange or store credit?

    We'll email you updates throughout the returns process but just in case, here's how it works. Returns take 2-5 business days to reach our warehouse. Once received, your return will be processed within 1-3 business days. For refunds due to faulty items, please note that your financial institution may need an extra 3-5 business days to clear the any funds back into your account.

  6. How can I track my order?

    You can track your order through Australia Post, we will send you tracking numbers once your order has been dispatched.

  7. How long does delivery take?

    Please allow 3-5 days for delivery within Australia, for more information visit our shipping & returns page.

  8. Do you have gift cards?

    Yes please see our gift cards page.

  9. I'm having trouble applying a promotion code to my purchase.

    Please check that your purchase meets the Terms & Conditions listed on your voucher. This may apply to the:

    • Minimum spend amount;
    • Expiry date; and
    • Whether the voucher applies to sale items.

    Voucher codes are case sensitive so please enter the exact code at checkout. If you're still having trouble, please contact us.

  10. How long do I have to return my purchase?

    You have 60 days from your original purchase date to return your item(s) back to us.

  11. Do you exchange if I need a different size?

    Yes, find our returns policy here.

  12. What if my item is faulty?

    We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, our Customer Service team will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Please contact us before sending back any faulty items. In some cases we may not need the damaged item returned.

  13. What if the item I received is not what I ordered?

    If you received an item different to the one you ordered, please contact our Customer Service team who will help resolve the problem as soon as possible. Please contact us.

  14. The branded packaging is just as important as the product. We can only accept products back if they are sent in their original packaging & the packaging is not damaged.

  15. Can I return sale items?

    Yes, you can return sale items unless stated otherwise (subject to the Australian Consumer Law). We will always let you know if a particular sale or promotion excludes returns. For information on how to return items, see our returns policy page.

  16. Do you cater for larger sizes?

    Our standard sizes ranges are as follows:

      Men's – S, M, L, XL, 2XL, 3XL Women's – 6, 8, 10, 12, 14, 16 Boys – 6, 8, 10, 12, 14, 16 Girls – 6, 8, 10, 12, 14, 16 Toddlers – 00, 0, 1, 2, 4
  17. How do I update my details on my account?

    1. Log In to your account.
    2. On the left-hand side, select the area which you wish to modify (such as "Account Information", "Address Book").
    3. Review and edit your account details.
    4. Save any changes you have made.
  18. What payment types do you accept?

    K STARS offers a number of payment methods:

    • Credit Cards: Visa, MasterCard, American Express
    • PayPal
    • Gift Cards
    • Direct Deposit
    • In-Store payments
    • BPAY
  19. How do I change my shipping address after my order has been placed?

    We process and pack your order as fast as possible. Your shipping address can only be changed as long as your order has not been shipped. To change your shipping address, contact us via phone ASAP during opening hours. Alternatively, you can email us if it is outside normal business hours.

  20. My items haven't arrived yet. What can I do?

    Orders may arrive at different times depending on where you are and from where your order is being shipped. Please allow up to five business days for your order to arrive. When your order is shipped, you will receive an email containing a tracking ID number and link to the carrier’s website. Click on the link to follow your order’s journey there.

  21. Do you ship internationally?

  22. We ship to Australia, New Zealand & Internationally, see our shipping & returns page for more details.

  23. Do you ship to PO Boxes or Military addresses?

    Yes.

  24. Currency

    All orders including shipping costs are in Australian dollars (AUD).

  25. What is your ABN & Company Details?

    K STARS Australia
    Units L&M
    132 Garden Grove Parade
    Adamstown NSW 2289
    Australia

    ABN: 71 158 800 590